Refund policy

Return & Refund Policy

At A.M RAE & S.B RAE, we strive to bring beauty, safety, and functionality to your kitchen and dining spaces with our high-quality oven mitts, elegant tablecloths, and durable cleaning cloths. We want you to feel complete confidence when shopping with us. If a product does not meet your expectations, our transparent and hassle-free return and refund policy is designed to put your mind at ease.

30-Day Satisfaction Guarantee

We offer a 30-day return window from the date your order is successfully delivered. If 30 days have passed since your package arrived, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return:

  • Items must be unused, unwashed, and in the same condition that you received them.

  • Tablecloths and heat-resistant oven mitts must be free of stains, scorch marks, kitchen odors, or pet hair.

  • Cleaning cloths must be unused and in their original bundled packaging.

  • Items must remain in their original packaging with all tags intact.

Non-Returnable & Final Sale Items

To maintain strict hygiene standards for kitchenware and textile items, the following items cannot be returned:

  • Gift cards

  • Final clearance or custom-made textile items

  • Products that show clear signs of use, washing, or damage caused after delivery

How to Initiate a Return

  1. Contact Us First: Send an email to [email protected] within 30 days of delivery. Please include your order number, receipt or proof of purchase, clear photos of the item, and a brief description of why you wish to return it.

  2. Receive Authorization: Our customer support team, led by Shane Whiteway, will review your request within 24 to 48 hours and send you detailed return instructions along with our designated return address.

  3. Package Your Item: Carefully pack the item in its original packaging to prevent damage during transit.

Return Shipping Address:

Attn: Returns Department – A.M RAE & S.B RAE

7 Finniss St, Marion, SA 5043, Australia

Note: Unless the return is due to our error (e.g., defective, damaged, or incorrect item received), the customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.

Refunds Process

Once your return is received and inspected by our warehouse team, we will send you an email notifying you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, check your bank account or contact your credit card company first—it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please reach out to us at [email protected].

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If your oven mitts arrive torn, your tablecloth has manufacturing defects, or you receive the wrong product entirely, contact us immediately. Send photos or videos of the issue to [email protected], and we will promptly send a free replacement or issue a full refund, including original shipping fees.