Privacy policy

Privacy Policy

Effective Date: September 2026

Website: 2srbwg-cc.myshopify.com

Entity: A.M RAE & S.B RAE (Entity ID #403799055)

At A.M RAE & S.B RAE, protecting your personal information and maintaining your trust is core to our values. This Privacy Policy describes how your personal information is collected, used, shared, and safeguarded when you visit or make a purchase from 2srbwg-cc.myshopify.com.

1. Information We Collect

When you visit our store or order our kitchen textiles, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

A. Device & Usage Data

When browsing our online store, we automatically collect details such as:

  • IP address, browser type, and operating system.

  • Time zone and cookie data stored on your device.

  • Web pages or products viewed, search terms entered, and how you navigate the site.

B. Order & Contact Details

When you make a purchase or attempt to make a purchase, we collect:

  • Personal Identifiers: Full name, billing address, and shipping address.

  • Contact Information: Email address and phone number.

  • Payment Details: Credit card numbers, PayPal, or other payment gateways (processed securely via encrypted third-party payment providers).

2. How We Use Your Information

We use the collected information to fulfill the high standards of service you expect from us, specifically to:

  • Fulfill and deliver orders for your oven mitts, tablecloths, and cleaning accessories.

  • Process payments, issue invoices, and manage order confirmations.

  • Communicate with you regarding order updates, customer service inquiries, or promotional offers (if opted in).

  • Screen orders for potential risk or fraud.

  • Optimize and improve our website performance, user interface, and product inventory based on analytics.

3. Sharing Your Personal Information

We respect your privacy and never sell your personal data to third parties. We only share information with trusted service providers who help us operate our store and deliver products to you:

  • Shopify: Our e-commerce platform host. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • Shipping Carriers: Courier services necessary to deliver packages to your physical address.

  • Legal Compliance: We may share your information to comply with applicable Australian laws, regulations, subpoenas, or lawful government requests.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance site navigation, analyze store traffic, and recall your shopping cart preferences. You can choose to turn off cookies through your browser settings, though some functionality of our site may be impacted.

5. Data Security & Retention

When you place an order through our website, we will retain your order information for our business records unless and until you ask us to delete this information. We implement robust physical, administrative, and technical security measures to prevent unauthorized access, loss, or disclosure.

6. Your Rights

Depending on your location, you have the right to access the personal information we hold about you, request corrections, or request deletion of your personal data. If you wish to exercise these rights, please contact us at [email protected].